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2. DOWNLOADING SOFTWARE
4. LOGGING IN
6. GAME PLAY
How does your casino work?
We have two variations of our casino: Flash and Download!
The Flash variation is the download-free option. This means that you can access it from our website, login and play: as simple as that. The benefit of the Flash version is that you don't need to download and install the software, but the Flash version offers a limited number of games to play. To experience over 650 games, you should opt for the downloadable version of our casino. In the download version, you have access to a larger range of games, you have easy access to the casino via the desktop shortcut, and it is quick and easy to install. It also takes less bandwidth as the games are all installed on your computer.
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2. DOWNLOADING SOFTWARE
2.1 How do I download the free software?
Click on any DOWNLOAD button on the 777 Dragon Casino to start the software download. Save the file to your hard drive and after a short while you will be prompted to run the software. (Please make a note of where you are saving the download file, so that you can install the casino upon completion of the download.)
2.2 What do I do once the download is complete?
You are now ready to install the casino software. If you are not prompted to open the file, then double-click on the 777Dragon.exe file, which you will find in your saved location. If you don't remember where you saved the file, then click on the start menu at the bottom left corner of your screen and select "search". Use "777Dragon" as the keyword for your search. When you have found the file, double-click on it and install the software. If you are still experiencing difficulties downloading the casino, please contact our 24/7 Support Centre.
2.3 What is the installation file called?
Each brand within the Vegas Partner Lounge Group has a different installation file name. 777 Dragon Casino’s installation file is called 777Dragon.exe.
2.4 What are the minimum and recommended system requirements?
2.5 How do I connect to the casino?
a. Make sure you are logged on to the internet.
b. Double click on the casino icon on your desktop.
a. Click the Start button in Windows
b. Select "Programs"
c. Select the casino
d. Click on casino name
3.1 How do I register at the Casino?
3.1.1 Account Registration
a. Once you have downloaded the casino (see Section 1 above), you will need to register an account. Following the prompts and complete the registration form by filling out all the mandatory fields. You will be required to enter a password of your choice. Note that your password is case sensitive. All of our casinos offer you the choice on registration of choosing one of the following main currencies: US$, CAN$, AU$, UK£, or Europe’s €. For specific regions we offer: Swiss Franc (S₣), Chilean Peso (CLP$), Chinese Yuan CN¥), Swedish Krona (kr).
b. Once registration is complete, you will be given a player account number. Keep your account number and password in a safe place. You will use them to access the casino each time you wish to play.
4. LOGGING IN
4.1 How do I log in to the casino?
Once you have launched the casino (see 1.5 above) all you need to do is:
a. Click on the "connect" button on the main casino screen.
b.When a dialog box appears, enter your account number and password (or register for an account as appropriate. All of our casinos offer you the choice, upon registration, of choosing one of the following main currencies: US$, CAN$, AU$, UK£, or Euro's €. For specific regions we offer: Swiss Franc (S₣), Chilean Peso (CLP$), Chinese Yuan CN¥), Swedish Krona (kr).
4.2 What is my password / account number?
Your password is case-sensitive and must be entered the same way each time you log in. If you have forgotten your password or account number, contact a Support Centre operator for assistance. Remember to have your registration details handy. In order to comply with eCOGRA's strict policies on account details, we are only able to provide players account details after positively identifying the player over the phone.
4.3 What if I try logging in and it does not connect?
This could be due to a bad or slow connection with your Internet Service Provider. Disconnect and reconnect to the internet and try again.
4.4 What is Crossplay?
Crossplay is enabled across the entire Vegas Partner Lounge group. The crossplay feature allows you to play at one casino with an account from another. For example, if a player has a Crazy Vegas account, that account number can be used to log in to the Golden Riviera software. The account balance displayed will be the account balance of the account number used to log in. This applies to all casinos within the Vegas Partner Lounge group.
4.5 What are the benefits of crossplay?
There are only two Vegas Partner Lounge casinos that have Multiplayer functionality: Crazy Vegas Casino and Golden Riviera Casino. These two casino host regular Slots and Blackjack tournaments as well as having Multi-Player games. If you have registered your account at any other Vegas Partner Lounge casino, you can download Crazy Vegas Casino or Golden Riviera Casino, log in with your existing account details, and play any of the Multi-Player games or tournaments offered there
5.1 Are my transactions secure?
Yes. Vegas Partner Lounge Group uses 128-bit SSL (Secure Socket Layer) Digital Encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. All Credit Card transactions across our brands are facilitated by Proc-Cyber-Services, the Internet's premier electronic cash merchants. Their services offer safe and secure e-cash, which Vegas Partner Lounge Group of casinos is proud to be able to accept as a means of deposit. The banking facility is only available to Real Players i.e. players who wager with real money.
5.2 How do I purchase 'real money' credits?
There are numerous ways to purchase casino credits at our casino brands. Certain payment methods are only available to certain players at selected casinos playing in specific currencies/countries.
5.3 What is the minimum amount of gaming credits I need to purchase?
In order to start playing online, you will need to purchase a minimum of $5 worth of gaming credits. The minimum initial deposit amount may vary for a particular brand depending on a specific current promotion for the brand.
5.4 How do I cash-in my winnings?
Please note that it is not necessary for you to cash in your winnings at the end of each session: your account can be left with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you log on to 777 Dragon Casino.
There are numerous ways to cash-in your winnings. For details of all of these methods please refer to the banking section.
5.5 CFT (Credit Fund Transfer)
You can now withdraw funds from your casino account via Credit Fund Transfer, which will transfer money from your casino account into your Visa card. Please note there is a maximum daily limit of £7,500. Transactions take 3-5 working days.
5.6 Reversing a Withdrawal
If you request a withdrawal and change your mind and wish to continue playing with those credits, you may request a reversal of the cash-in within 24 hours. Please simply go back to the cash-in software and follow the "cash-in reversal" instructions.
5.7 How can I view my account balance?
You can use CashCheck to see just how your account stands. All deposits and cash-ins can be viewed through this feature.
5.8 What is Cash Check?
CashCheck is a cash transaction reporting tool that provides a complete statement of cash transactions made to and from your account at Vegas Partner Lounge casinos. This allows you to know exactly how you have been paid out (through check, credit card, etc.) and how you made your deposits.
It's easy to access and you can do so from the 'My Account' section within your casino account!
5.9 Safety is important to me. What fraud prevention measures are in place?
a. Risk Controls
Vegas Partner Lounge Casinos and Proc-Cyber Services play an active role in fraud prevention and detection. They aim to ensure the integrity of customer accounts as well as payments made to customers. Vegas Partner Lounge Casinos and Proc-Cyber Services employs a variety of appropriate security and risk controls, to oversee every transaction. Players are required to supply proof of identity, copies of the front and back of their credit cards, and a signed purchase history of their transactions and / or other appropriate documentation, particularly when attempting to withdraw credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted.
b. Proc-Cyber Services
All commercial transactions at Vegas Partner Lounge Casinos are facilitated by Crazy Commerce, Borth Holdings Ltd and Proc-Cyber Services, the internet's premier electronic cash merchant. CrazyCommerce.eu is a trade name for Go North Limited. Proc-Cyber Services offers safe and secure e-cash, which Vegas Partner Lounge Casinos are proud to be able to accept as a means of purchasing tokens. The banking facility is only available to Real Players i.e. players who wager with real money as opposed to Practice Players, who play for imaginary credits. We recommend that our customers print out all transaction data, as well as the rules of the game and to keep them at an easily accessible place.
6.1 What is a Wager?
A wager is a bet placed on the outcome of an event, for example: if you wager 5 credits each on two Slot spins, winning the one and losing the other, your credit balance will not change, yet this counts as 10 credits wagered.
What are my chances of winning?
All our games are maintained as fair because they are run by Microgaming's Random Numbers Generator, which is independent from any other part of the Microgaming system. The Casinos are also checked on a regular basis by independent auditors.
6.2 What are my chances of winning?
All our games are maintained as fair because they are run by Microgaming's Random Numbers Generator, which is independent from any other part of the Microgaming system. The Casinos are also checked on a regular basis by independent auditors. We would like to mention that all card games are played with 1 pack of shuffled cards, which is refreshed with every new game.
6.3 What happens if I lose my connection to the gaming server?
Games in progress are saved if the link between player and casino is interrupted for any reason. If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the connection loss occurred.
6.4 Why do the Slot Reels or Roulette ball just keep spinning without stopping?
This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the slot wheels just keep spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position.
6.5 Why do the cards not flip over during a hand?
This is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet.
6.6 How can I view exactly what cards have been dealt?
Playcheck is the result of revolutionary technology developed to allow players to view their complete betting history online at the Casino. For the first time, players can see exactly what cards were dealt, where the ball landed and how the reels lined up. PlayCheck allows you to review your last 89 days of play - wager by wager. This allows our players to check on the accuracy of the software. PlayCheck is updated every 45 minutes.
6.7 Where can I find the Multi-Player Games?
Multi-player games are only functional on Golden Riviera Casino and Crazy Vegas Casino. Should you wish to play multi-player games but do not have a Golden Riviera or Crazy Vegas casino account, you can take advantage of the crossplay function and simply use your casino account number to log into either the Golden Riviera or the Crazy Vegas software.
6.8 What is Freeplay? (where offered)
FreePlay is a revolutionary way for new players to try out the casino and experience the thrill of betting real money without making a deposit. It is best to read the Terms and Conditions on the FreePlay page.
Once you have opened your account, contact a support operator for information on how to play our Freeplay offer.
6.9 Where can I access Practice Play?
After you register an account, you can login and select the Practice Play mode. Play as many of our casino games as you like to get the feel of the casino.
6.10 For how long will my Practice Play account be active?
Each Vegas Partner Lounge casino brand offers a different amount of practice play credits to play any number of casino games. Once the practice play credits are used up, you should make a real money deposit into your real account to continue playing at the casino.
6.11 Can I purchase more casino chips in Practice Play?
No, you cannot purchase more chips in Practice Play. Once you have used the Practice Play chips, you may purchase real money chips. Thus, you play for real and you can win for real.
6.12 What is the difference between FreePlay and Practice Play
Freeplay is a welcome offer for new players, which is accessed from the Real Money Tab. The advantage of playing Freeplay, is that you may claim winnings from Freeplay credits as per Freeplay Terms and Conditions of the casino brand. Your claimed Freeplay winnings can be used in your Real Casino account when playing to win real money. Practice Play is a complimentary offer, which is accessed from the Practice Play Tab. When playing in practice play, no winnings can be transferred to your real account. Practice play gives you the opportunity to find out more about our casino games and to give you a feel for the casino.
6.13 What is Play Check?
PlayCheck is a technology which allows you to view your complete gaming transaction history at a Vegas Partner Lounge casino. You can see exactly which cards were dealt in Blackjack, where the ball landed in Roulette and how the reels lined up on your favourite slot machine. It's easy to access and you can do so from the 'My Account' section within the casino software.
6.14 How do I download more games?
A selection of the most popular games are included in your initial download. To download more free games, just keep playing at the casino and the rest of the games will download in the background without interfering with your play. If there is a specific game that you want to play, but it is not immediately available, click on the game icon. This game will begin downloading immediately. You can monitor the download progress by watching the progress bar that will appear across the game icon.
Please note that the download time is dependent on the speed of your internet connection. The software will also download new games and upgrades during normal play. These downloads are however small and are only carried out during periods that the link between your computer and the Casino's servers is inactive, such as the time between reel spins in a slot machine. As your game play takes priority you should not even notice that these downloads are in progress.
The game's progress can be monitored via the progress bar that appears over the game button. Clicking on the next game button will start another download. You will notice that the game button in question, as well as the previous game button, has progress indicators. The game specified by the last button clicked will receive preference and download first.
7. SECURITY & PRIVACY
7.1 Are my Credit Card details safe?
Absolutely. We have various security measures in place. For example, your personal Real Account number and password must be supplied prior to any credit card transaction. Particular details are also requested in order to purchase credits at the casino. Vegas Partner Lounge Group of casinos guarantees secure data transfer during any transaction and undertakes never to disclose any credit card information or other information to any third party.
7.2 Can I register a credit card at the casino that is not in my name?
Vegas Partner Lounge Group does not allow players to register credit cards of which they are not signatories. These measures are taken to protect you, the player, and your credit cards and account. If another person would like to play in our casino via your PC, we recommend they open their own Real Account.
7.3 Are my account number and password safe?
Yes. The casino software uses state-of-the-art 128-Bit encryption technology when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password.
What do I do if I need technical assistance?
We provide free live chat, 24-hour toll-free and e-mail support to all casino players in several languages. Contact us 24-hours a day, 7 days a week if you have any questions, queries or suggestions. Our operators are standing by to assist you.
Click here to go to our support page.
9.1 What is the minimum age required to play at Vegas Partner Lounge Group of casinos?
Casino play is available only to persons older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is the greater. Minors may not under any circumstances play at our casinos.
9.2 Is Vegas Partner Lounge Group of casinos legal?
Yes, all our casinos under the Vegas Partner Lounge Group operate under the licensing jurisdiction of Malta. We are also certified by eCOGRA. Click here to go to our support page.